PC can't install Windows updates

mauve · 07-27-2014, 04:05 PM

Got myself a new PC, Alienware X51 R2. It's running Windows 7, and it's been working great so far, but it has a problem downloading Windows updates. Every time I boot it up, it tries to install updates, then at about 35% it says "Updates failed. Reverting changes."

Dell no longer provides email or live chat support for this model (Yay I bought it three months ago. Good to see it's obsolete.) and phone support won't do anything unless I give them permission to remotely access my PC. I hate doing that, so I declined.

My only other option is to take this in to Best Buy or something, which is fine, but considering I've had bad experiences with them ("Ah, your graphics card is fine. We used your PC to play Left 4 Dead and nothing happened." Two days later graphics card is shot and I basically paid them to play my video games without my permission.) I thought I'd ask you folks for advice first. Any hints as to what might be going on and how to fix it? I've had problems with my antivirus software messing with Steam downloads, but I doubt it would object to things that actually come from Windows. But then, I might be wrong.

Azisien · 07-27-2014, 06:37 PM

Quote:

Originally Posted by Mauve Mage

I've had problems with my antivirus software messing with Steam downloads, but I doubt it would object to things that actually come from Windows. But then, I might be wrong.

I've made the mistake of thinking my antivirus wouldn't interfere in stuff it should have no business in, too. Have you tried disabling it completely and installing the updates? That would be the first thing I would try.

Do you know what updates are not working? I find Windows tries to muscle in and install device drivers for you, often with failure. To find this out you could always toggle which updates to try installing. I know it's boring, but you could go all out and try installing them one at a time?

If my memory serves, you have rather mediocre internet? I mean you game and stuff, but maybe Windows Update is losing connection to its servers or some such? This sounds like a new problem though, so I accord this a low probability.

mauve · 07-28-2014, 05:19 PM

Thanks. After about a week of failing to update, this morning it's decided that updates are cool and went through the process without issue. I can only hope everything is as it should be.

07-27-2014, 04:05 PM	#1
mauve So Dreamy Join Date: Apr 2005 Location: Someplace magical Posts: 6,863	PC can't install Windows updates Got myself a new PC, Alienware X51 R2. It's running Windows 7, and it's been working great so far, but it has a problem downloading Windows updates. Every time I boot it up, it tries to install updates, then at about 35% it says "Updates failed. Reverting changes." Dell no longer provides email or live chat support for this model (Yay I bought it three months ago. Good to see it's obsolete.) and phone support won't do anything unless I give them permission to remotely access my PC. I hate doing that, so I declined. My only other option is to take this in to Best Buy or something, which is fine, but considering I've had bad experiences with them ("Ah, your graphics card is fine. We used your PC to play Left 4 Dead and nothing happened." Two days later graphics card is shot and I basically paid them to play my video games without my permission.) I thought I'd ask you folks for advice first. Any hints as to what might be going on and how to fix it? I've had problems with my antivirus software messing with Steam downloads, but I doubt it would object to things that actually come from Windows. But then, I might be wrong. __________________ Yoo Hoo!

07-28-2014, 05:19 PM	#3
mauve So Dreamy Join Date: Apr 2005 Location: Someplace magical Posts: 6,863	Thanks. After about a week of failing to update, this morning it's decided that updates are cool and went through the process without issue. I can only hope everything is as it should be. __________________ Yoo Hoo!