Funny customer service stories

BitVyper · 04-13-2009, 06:48 PM

From either side of the equation. There ought to be a few good ones here.

Recently, I had a gift sent to a friend of mine. I asked the seller to indicate that it was from "Chase" on the box. My friend recieved the gift, and found my name nowhere on it. When she opened it up, she found a shipping receipt that said: "A gift for you from Chase In the Box."

Yes, "in." They couldn't even get it wrong right. This was followed by my full name, but spelled incorrectly. I want to send them a transcript of our emails, and a scan of the packing slip with a picture of Picard facepalming.

Corel · 04-13-2009, 07:28 PM

I remember a story from an acquaitnece who worked IT tech support. They got a call from a customer saying that their laptop wasn't working. It was on the Windows Log on screen but the mouse wasn't moving and they couldn't type anything.

After about 5-10 minutes of questioning, they asked the customer if the power was actually on. Turns out it wasn't, and that the log-in window had burned onto the monitor giving the illusion that it was turned on.

There's that one, and the other customer who damaged their Desktop Computer by thinking using the Disk Drive as a cup holder was an excellent idea.

Oh and a retail customer who proceeded to stroke his face with a paint brush mumbling "This is good, yes?"

Customer service is at all times rather surreal.

Kim · 04-13-2009, 07:35 PM

I spent thirty minutes on the phone with customers trying to find their account. Finally I asked what company it said on the card. It was Dish. I worked for DirecTV.

Azisien · 04-14-2009, 12:58 PM

A young man of perhaps 16, and from the look/smell of it also a living incarnate of Pot, approached me at the front of the store.

"Heeey, uhhh, is anyone at the back of the store dood?" [back being where video games are sold]

I reply, "Umm, I thought my colleague was back there, but I guess he went to the washroom. I can help you though."

The teenager is taken aback for a moment, before replying, "Whoooa, colleague, that's, like, a huge word."

Maybe you had to be there.

Mirai Gen · 04-14-2009, 01:31 PM

Talked to a guy at Radio Shack who had women come in with (very, very used) vibrators and asked him to change the batteries.

There's also people who asked for Wireless Electricity, I thought that was funny.

My stories involve someone asking me if a gallon is the same as a liter. Or when someone left a porn rag on the floor in the bathroom. I'll think of some more later.

Vault Of Thrones · 04-14-2009, 08:25 PM

Quote:

Originally Posted by Mirai Gen

There's also people who asked for Wireless Electricity, I thought that was funny.

You could have sold them a tesla coil.

And I haven't actually had any bad customer service experiences myself, and I think that vicariously enjoying others is probably about as close as I want to get to them. To make up for my lack I'll post someone else's terrible experiences.

04-13-2009, 06:48 PM	#1
BitVyper History's Strongest Dilettante Join Date: Mar 2004 Location: Arcadia Posts: 6,662	Funny customer service stories From either side of the equation. There ought to be a few good ones here. Recently, I had a gift sent to a friend of mine. I asked the seller to indicate that it was from "Chase" on the box. My friend recieved the gift, and found my name nowhere on it. When she opened it up, she found a shipping receipt that said: "A gift for you from Chase In the Box." Yes, "in." They couldn't even get it wrong right. This was followed by my full name, but spelled incorrectly. I want to send them a transcript of our emails, and a scan of the packing slip with a picture of Picard facepalming. __________________ "There are worlds out there where the sky is burning, and the sea is asleep, and the rivers dream. People made of smoke and cities made of song. Somewhere there's danger, somewhere there's injustice, somewhere else the tea's getting cold. Come on, Ace; we've got work to do!" Awesome art be here. Last edited by BitVyper; 04-13-2009 at 06:57 PM.

04-13-2009, 07:35 PM	#3
Kim adorable Join Date: Sep 2007 Posts: 12,950	I spent thirty minutes on the phone with customers trying to find their account. Finally I asked what company it said on the card. It was Dish. I worked for DirecTV. __________________ this post is about how to successfully H the Kimmy

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04-13-2009, 07:28 PM	#2
Corel Welcome, to Paedogeddon! Join Date: Nov 2008 Posts: 1,015	I remember a story from an acquaitnece who worked IT tech support. They got a call from a customer saying that their laptop wasn't working. It was on the Windows Log on screen but the mouse wasn't moving and they couldn't type anything. After about 5-10 minutes of questioning, they asked the customer if the power was actually on. Turns out it wasn't, and that the log-in window had burned onto the monitor giving the illusion that it was turned on. There's that one, and the other customer who damaged their Desktop Computer by thinking using the Disk Drive as a cup holder was an excellent idea. Oh and a retail customer who proceeded to stroke his face with a paint brush mumbling "This is good, yes?" Customer service is at all times rather surreal.

04-14-2009, 12:58 PM	#4
Azisien wat Join Date: Jan 2005 Posts: 7,177	A young man of perhaps 16, and from the look/smell of it also a living incarnate of Pot, approached me at the front of the store. "Heeey, uhhh, is anyone at the back of the store dood?" [back being where video games are sold] I reply, "Umm, I thought my colleague was back there, but I guess he went to the washroom. I can help you though." The teenager is taken aback for a moment, before replying, "Whoooa, colleague, that's, like, a huge word." Maybe you had to be there.

04-14-2009, 01:31 PM	#5
Mirai Gen We are Geth. Join Date: Nov 2003 Posts: 14,032	Talked to a guy at Radio Shack who had women come in with (very, very used) vibrators and asked him to change the batteries. There's also people who asked for Wireless Electricity, I thought that was funny. My stories involve someone asking me if a gallon is the same as a liter. Or when someone left a porn rag on the floor in the bathroom. I'll think of some more later.