I've owned my PS3 for like three weeks and it's malfunctioning. HELP? - Page 4

krogothwolf · 06-08-2010, 05:43 PM

Dude, I've been going on my original PS3 till I got a slim for christmas and gave my original to a friend, it still works. You just got unlucky, shit happens. There is always a failure rate of some percentage in anything electronics. I got 3 straight Seagate Hard Drives that failed in the first month it was an unlucky batch.

MariusTwilight · 06-08-2010, 05:44 PM

Go for the repair. Shit happens, man. Mine broke, mine got it back. I feel you might be letting your negative viewpoint from other sources leak into the frustration from the console, and you should evaluate that possibility.

Call tech support. They will fix it. It's a thing Sony is REALLY good for.

Edit: Nikose Post.

Lumenskir · 06-08-2010, 06:16 PM

I haven't personally had a problem with my PS3, but I do know my friend's didn't work awhile ago. It was still under warranty so he just followed the replacement protocol, and since then he hasn't had any complaints. I think the "But they'll just send me back a new broken one"-viewpoint is just letting recent events color your view of the future.

Just let them fix it and watch some tv/read a book/partake in any other entertainment while you wait.

Nikose Tyris · 06-08-2010, 06:22 PM

Seriously, I will loan you my DS or PSP if you want. (Although the PSP memory card is loaded with porn so you might not want that.)

Kim · 06-08-2010, 06:56 PM

Quote:

Originally Posted by Solid Snake

Man, I have absolutely no interest whatsoever in paying Sony the additional money it would cost to ship this to them. =(
I also didn't even save half the protective coating material / plastic bags and crap the PS3 came with.

And I take it you still haven't called Sony Tech Support because you've convinced yourself for whatever reason that this problem is caused by the Gods and no mere mortal can help you?

Let me put this as simply as I can.

CALL SONY TECH SUPPORT

YOUR PS3 IS PROBABLY STILL UNDER WARRANTY

THEY WILL PROBABLY FIX YOUR PS3 FOR FREE

WHY HAVEN'T YOU CALLED SONY TECH SUPPORT YET

I have worked tech support. I know you may not want to take what I'm saying seriously for whatever reason, but this is a thing you really ought to do.

Quote:

Also: It will take maybe 2 weeks, and then I get the PS3 back, and then it breaks down again after another month, right?

My 360 got a red ring of death once. I sent it in to get repaired, and it never had one again. The 360 has a much higher failure rate than the PS3. I get that your upset, but sometimes shit happens, and it isn't because the PS3 is the WORST SYSTEM EVER. I've about half a year with the system myself without any problems, and the PS3 I was using had a lot of use both before and after I was done with it and STILL hasn't had any problems.

If you want to bitch about a company being shitty, I think you should at least wait until it's failed a second time after coming back from being fixed.

Wigmund · 06-08-2010, 07:14 PM

Quote:

Originally Posted by Solid Snake

EDIT: For what it's worth, the PS3 worked fine just yesterday -- I played Red Dead Redemption for a nice long time without any problems.

Quote:

Originally Posted by Solid Snake

I reinstalled all my PS3 games.
I confirmed that every game worked fine.

I played about two hours of RDR.
I saved my RDR game.

Everything went back to hell.

Is it possible Snake also has a nasty copy of RDR that is causing most of his troubles?

Nikose Tyris · 06-08-2010, 07:15 PM

It is a distinct possibility, but I would need to research.

I'll do that now.

Edit: a cursory hunt reveals many bugs involved with RDR but nothing so vast. I don't think it could be related, with the possible exception that the hard drive has a faulty sector that's triggering it and somehow RDR is hunting down and skullfucking that sector.

Solid Snake · 06-08-2010, 10:34 PM

...Well, y'all are half right. Mostly right, really. Only a little wrong.

My frustration at Sony is clearly tainted, but I think it has more so to do with real life events than the actual PS3 crashing. I think NonCon can tell you I'm not normally so...irrationally upset at everything? Nothing's going right lately; law school's delayed releasing grades, my summer employer's arbitrarily postponed my start date (and that means less money in my checkbook,) I chipped a tooth and am now hundreds of dollars in debt to the dentist...

I'll put it to you this way: It's disappointing when everything's going wrong and the one outlet you recently spent $500+ on to enjoy and escape real life problems with has been stripped away from you.
(On the bright side: NonCon, guess who has free time to play Nocturne apparently?)

Anyway: I proved to myself it wasn't RDR. Spent another seven hours watching the system repair itself earlier tonight. Stuck Valkyria Chronicles in. It didn't take long after the install for that uncharacteristic screeching sound to initiate. I wish I could replicate it: the best I can compare it to is a sound similar to what I usually hear when an old computer is overheating. Given that I was only at Valkyria Chronicles' intro screen...well, it's clearly the hard drive. Also, the system doesn't make any noise at all when I don't have a CD inside -- as that yellow light indicating hard drive usage isn't operating. Yup: clearly a hard drive problem.

(Nonetheless, I'm still going to Gamestop and swapping my RDR copy, because it's been less than a month and I think I can do that, and I still can't get past the fact that the first symptoms originated while playing RDR and my first corrupted save incident was with RDR. I understand the odds that RDR and not the PS3 itself as the culprit are slim to none, but they're odds I can still avoid. Although I haven't returned a game in...years. Do I have to provide Gamestop with proof alongside the receipt that the copy was defective?)

I've contacted and initiated a dialogue with Sony tech support via e-mail. Right now they're giving me all the old advice Nikose already gave me, and I keep having to repeat myself that I've already tried that and no, it didn't work. I hate phone calls -- as you can tell by my avoidance of calling tech support lately I'll do just about anything over initiating a phone conversation -- but I'll have to swallow this one up.

Is Sony tech support 24/7? Maybe I will call them tonight...after another beer or two.

Magus · 06-09-2010, 12:37 AM

Sony tech support is actually really nice, I had a problem way back in the day (2002), where I'd bought a used PS2 (used, mind you) off of a neighbor for a hundred bucks, and it started making a horrible grinding noise when it was turned on and wouldn't play the disc very well. This was probably mainly my fault because I was too cheap to buy a memory card and was actually trying to leave the machine on overnight to beat a game (seriously, I was really dumb.)

Anyway, I called Sony tech support, told them the problem was with the disc drive, and lo and behold they fixed it for free because there were problems with a lot of people's disc drives. I was probably on the phone like 15 minutes at the most, just had to read them the serial number, describe problem, wait a few minutes, and bam, they offered to fix it free. I did have to pay shipping TO them, but not back or anything, so my money went to UPS and really 20 bucks was worth it to save a hundred dollar investment on a game console that would normally cost me 300 dollars at the time. They got it back to me in a week and a half, tops. It's worked perfectly for the last 8 years.

EDIT: Actually I'm not sure but you might even be able to take this back to the games store you bought it from instead of having to ship it yourself? Since they sold you a faulty product. They might even just exchange it or something, or ship it for you to the manufacturer. I'm not sure what the policy is or if you got it from an actual brick-and-mortar store or if you ordered it online, but it'd be worth a try, even just giving them a call to see what their policy is on consoles.

Azisien · 06-09-2010, 12:49 AM

Wait, this is a new PS3?

Then it's under one year warranty for absolutely anything that goes wrong with it, short of you posting a YouTube video of you taking a sledgehammer to it. Though even then Microsoft and Nintendo might pay for the repair.

If its used you're probably boned. I got the yellow ring of death out of warranty and it cost me $160. Tech Support was nice, probably because of their cushy salaries due to their taking my $160 argh fuckers!

06-08-2010, 05:43 PM	#31
krogothwolf Fetched the Candy Cane! Join Date: May 2009 Location: Calgary Posts: 4,278	Dude, I've been going on my original PS3 till I got a slim for christmas and gave my original to a friend, it still works. You just got unlucky, shit happens. There is always a failure rate of some percentage in anything electronics. I got 3 straight Seagate Hard Drives that failed in the first month it was an unlucky batch. __________________ Knowledge is Power, Power is Knowledge ╔╦╦══╦══╦═╦══╦══╦╗╔╦╦╦╦══╦╗╔═╗ ║═╣╠═║╔╗║╔╣╔╗╠╗╔╣╚╝║║║║╔╗║║║═╣ ║║║╔╗╣╚╝║║║╚╝║║║║╔╗║║║║╚╝║╚╣╔╝ ╚╩╩╝╚╩══╩═╩══╝╚╝╚╝╚╩══╩══╩═╩╝

06-08-2010, 10:34 PM	#38
Solid Snake Erotic Esquire Join Date: Nov 2003 Posts: 5,563	...Well, y'all are half right. Mostly right, really. Only a little wrong. My frustration at Sony is clearly tainted, but I think it has more so to do with real life events than the actual PS3 crashing. I think NonCon can tell you I'm not normally so...irrationally upset at everything? Nothing's going right lately; law school's delayed releasing grades, my summer employer's arbitrarily postponed my start date (and that means less money in my checkbook,) I chipped a tooth and am now hundreds of dollars in debt to the dentist... I'll put it to you this way: It's disappointing when everything's going wrong and the one outlet you recently spent $500+ on to enjoy and escape real life problems with has been stripped away from you. (On the bright side: NonCon, guess who has free time to play Nocturne apparently?) Anyway: I proved to myself it wasn't RDR. Spent another seven hours watching the system repair itself earlier tonight. Stuck Valkyria Chronicles in. It didn't take long after the install for that uncharacteristic screeching sound to initiate. I wish I could replicate it: the best I can compare it to is a sound similar to what I usually hear when an old computer is overheating. Given that I was only at Valkyria Chronicles' intro screen...well, it's clearly the hard drive. Also, the system doesn't make any noise at all when I don't have a CD inside -- as that yellow light indicating hard drive usage isn't operating. Yup: clearly a hard drive problem. (Nonetheless, I'm still going to Gamestop and swapping my RDR copy, because it's been less than a month and I think I can do that, and I still can't get past the fact that the first symptoms originated while playing RDR and my first corrupted save incident was with RDR. I understand the odds that RDR and not the PS3 itself as the culprit are slim to none, but they're odds I can still avoid. Although I haven't returned a game in...years. Do I have to provide Gamestop with proof alongside the receipt that the copy was defective?) I've contacted and initiated a dialogue with Sony tech support via e-mail. Right now they're giving me all the old advice Nikose already gave me, and I keep having to repeat myself that I've already tried that and no, it didn't work. I hate phone calls -- as you can tell by my avoidance of calling tech support lately I'll do just about anything over initiating a phone conversation -- but I'll have to swallow this one up. Is Sony tech support 24/7? Maybe I will call them tonight...after another beer or two. __________________ *WARNING:* Snek's all up in this thread. Be prepared to read massive walls of text.

06-09-2010, 12:37 AM	#39
Magus Archer and Armstrong vs. the World Join Date: Apr 2005 Location: Pennsylvania Posts: 7,164	Sony tech support is actually really nice, I had a problem way back in the day (2002), where I'd bought a used PS2 (used, mind you) off of a neighbor for a hundred bucks, and it started making a horrible grinding noise when it was turned on and wouldn't play the disc very well. This was probably mainly my fault because I was too cheap to buy a memory card and was actually trying to leave the machine on overnight to beat a game (seriously, I was really dumb.) Anyway, I called Sony tech support, told them the problem was with the disc drive, and lo and behold they fixed it for free because there were problems with a lot of people's disc drives. I was probably on the phone like 15 minutes at the most, just had to read them the serial number, describe problem, wait a few minutes, and bam, they offered to fix it free. I did have to pay shipping TO them, but not back or anything, so my money went to UPS and really 20 bucks was worth it to save a hundred dollar investment on a game console that would normally cost me 300 dollars at the time. They got it back to me in a week and a half, tops. It's worked perfectly for the last 8 years. EDIT: Actually I'm not sure but you might even be able to take this back to the games store you bought it from instead of having to ship it yourself? Since they sold you a faulty product. They might even just exchange it or something, or ship it for you to the manufacturer. I'm not sure what the policy is or if you got it from an actual brick-and-mortar store or if you ordered it online, but it'd be worth a try, even just giving them a call to see what their policy is on consoles. Last edited by Magus; 06-09-2010 at 12:42 AM.

06-08-2010, 05:44 PM	#32
MariusTwilight Waitwut? Join Date: May 2006 Location: There's lots of dark things! Posts: 26	Go for the repair. Shit happens, man. Mine broke, mine got it back. I feel you might be letting your negative viewpoint from other sources leak into the frustration from the console, and you should evaluate that possibility. Call tech support. They will fix it. It's a thing Sony is REALLY good for. Edit: Nikose Post.

06-09-2010, 12:49 AM	#40
Azisien wat Join Date: Jan 2005 Posts: 7,177	Wait, this is a new PS3? Then it's under one year warranty for absolutely anything that goes wrong with it, short of you posting a YouTube video of you taking a sledgehammer to it. Though even then Microsoft and Nintendo might pay for the repair. If its used you're probably boned. I got the yellow ring of death out of warranty and it cost me $160. Tech Support was nice, probably because of their cushy salaries due to their taking my $160 argh fuckers!